Customer Testimonials

Jake was ausome treated up great

Had a great experience getting my jeep from Dillon will definitely come back and recommend him and Erwin

It was such a pleasurable experience working with Nate, Jeff, and the team, I wish I could buy another Ram truck tomorrow. From the phone call where I was greeted politely by a human, to have EVERYTHING explained to with the new vehicle I left and have been in a great mood all day. He did not sell to me but listened to both my girlfriend and my own questions and concerns. Then, he worked with my credit union, provided me with great rates and service. I really hope I can encourage everyone to trust Erwin Chrysler Dodge Jeep Ram. ... Read More

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Google - Nov 1, 2026

It was such a pleasurable experience working with Nate, Jeff, and the team, I wish I could buy another Ram truck tomorrow. From the phone call where I was greeted politely by a human, to have EVERYTHING explained to with the new vehicle I left and have been in a great mood all day. He did not sell to me but listened to both my girlfriend and my own questions and concerns. Then, he worked with my credit union, provided me with great rates and service. I really hope I can encourage everyone to trust Erwin Chrysler Dodge Jeep Ram. I will buy my next vehicle here, but it will not be tomorrow because I am confident I made the right decision with a great team behind me.

Quick super friendly and helpful with all our questions

Great helpful low-pressure salesman

Worked with Dillon buying a Pacifica. Was fast, efficient, and helped work with our situation. Will look up when buying again.

Nate Coppock has exceptional service and attention to detail on the user car he sold me, ensuring that everything was taken care of and it was a worry free delivery. This is the 3rd vehicle I have purchased with Nate. Stop in and see what he can do for you.

Nathan was wonderful to deal with. We came from our of state and they handled the transaction flawlessly. I'd have to say this was the most pleasant car buying experience we've ever had. Also, the bathrooms were spotless. They even noticed a marker light was missing and went the extra mile to get the parts and install them before we left. Good folks all around.

Once again Jake didn’t disappoint! I bought a new jeep cherokee, everything was flawless highly recommend Jake and Erwin Chrysler!

Had a wonderful experience getting a new car after mine was totalled, my salesman Dustin was such a pleasure to work with, he made sure I got an amazing deal and kept me updated throughout the entire process. Now i own a beautiful dodge charger, i mean what else is there to say! Thank you to Dustin and the team at Erwin!!!

Nate did a great job found us a reliable used car very smooth experience I would definitely buy from them again

Nate coppock was fantastic , went above and beyond to help us find a car. And got us a great Deal.

Above an beyond service an care! Sandi is the go too service adviser anyway they can help they will. Jake favorite went out of his way to gather information. The best place you can go for any vechile repairs or shopping. The specialist who worked on my jeep , found the problem an fixed it rather quickly , super honest super polite an very helpful. This garage an all it's staff are impressive

Our experience was exceptional! We were blessed with a phenomenal salesman by the name of Nate. The experience went smoothly, they found the vehicle I wanted and brought it to dealership for us! The vehicle is amazing! Luke in the finance area was amazing too! Thank you to everyone at Erwin Chrysler! You made us very happy, grateful customers and customers for life!

Nate was great to us! Super kind, helpful and patient with the process of looking at/buying a vehicle. This is our second vehicle bought through Nate. High recommend!

Nate was great! Went out of his way to get the van that our family needed!

Had an incredible buying experience. David was extremely helpful and informative. Got me into a truck within the price range I was looking for and has been there ever since with answers to any of the questions I have had.

Jake Favorite was the salesman. Deal went smoothly.

I had such a great experience working with Nate! He was incredibly patient with my indecisive self 😂 and never once made me feel pressured or tried to talk me into something I wasn’t sure about. He took the time to answer my questions, let me take my time, and made the whole process easy and stress-free. I can’t recommend Nate enough! If you’re looking for someone who genuinely cares about helping you find the right vehicle rather than just making a sale, he’s your guy! Thanks for making the process such a great experience!!

Nate was incredible and worked with us the whole time. We will definitely be buying from Nate again for our next vehicle.

Jake and Jeff were absolutely amazing and so so helpful! They went above and beyond to help our family and 3 kids! I would always recommend this dealership over anyone else!!!

Nate was great!

Dave Ring was so helpful in the purchase of my new car! I had done some research before coming to the dealership, we reviewed it together, and he presented me with a few options that fit what I was looking for. I test drove a few, and I ended up purchasing a new Jeep Cherokee. He was kind, professional, knowledgeable, and I would definitely buy a car from him again! I love my new Jeep and really appreciated the positive experience!

Dave Ring not only got me a great deal on my 22 Charger, but everyone was so fast and efficient! Thank you!

Jake was extremely polite and not pushy at all! My wife and I told him what we wanted our price rang to be and he pulled us towards her dream jeep…. and idk how but he made it all work out down to the best monthly payment we couldn’t pass up! We were treated like family and didn’t feel pressured to buy! Everyone involved in the process was professional and polite! We will definitely be returning!

Dillon was excellent

The best service ever! Nate was great getting us what we needed and provided a smooth seamless transaction. I also service my two Challengers at Erwin! Great people all around!!

Jake was knowledgeable, very helpful, and accommodating meeting with us. Highly recommend buying from him.

This was not our first time buying a vehicle from Erwin and we always have a great experience here. Nate and Adam were very friendly and super helpful making the entire process seamless! Highly recommend and we will be back.

Jake Favorite did an awesome job selling me my Grand Cherokee!

Jake Favorite is AWESOME!!

We bought both of our Jeeps from Dustin Butts! He is such a great guy, in fact the whole team is great! We will always come back!!!

Dave Ring was one of the most professional and flexible salesmen we’ve met. My wife and I were looking for a car at many different dealerships and often waited days for a response. With Dave Ring we got the answers we needed and he set us up with a very nice vehicle for a great price. Dave Ring’s customer service was impeccable. He made sure everything on the car was checked and serviced before selling us our new vehicle. I highly recommend seeing Dave Ring if you are interested in buying a car from this dealership.

Let me begin by saying that I have been to multiple dealerships across the nation because I love to trade up to the newest thing on the lot, and have had great and not so great experiences. But Erwin CDJR has been the best dealership experience my family has ever had!!! If you need a car, new or used, try these guys out first! Their staff was amazing, friendly, professional and up front about the entire process! I bought a brand new Ram and then went back a week later to buy a Jeep because of how super easy and ... Read More

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Google - Sep 23, 2026

Let me begin by saying that I have been to multiple dealerships across the nation because I love to trade up to the newest thing on the lot, and have had great and not so great experiences. But Erwin CDJR has been the best dealership experience my family has ever had!!! If you need a car, new or used, try these guys out first! Their staff was amazing, friendly, professional and up front about the entire process! I bought a brand new Ram and then went back a week later to buy a Jeep because of how super easy and flawless this dealership does things. I would give a big shout out to my salesman, Dave Ring, best professional in have ever had the pleasure to work with hands down! He was up front, worked hard to get me the deal I wanted, and responded super fast when texting and communicating back and forth. Go see Dave for your next car. You will not be disappointed in his friendly, hard working ethic and will get you hooked up!!! Go see Erwin CDJR for your next vehicle!!!

Nate coppock. Hands down great attitude and was extremely helpful in getting me traded and in a new vehicle same day. Was up front and honest from the time we hit the parking lot. Would recommend and will continue to have my business.

Nate Coppock was a fantastic help getting our new truck! We were in and out same day for exactly what we wanted at a great price. He did great follow up after our purchase too to make sure everything was still good. If you want excellent service ask for Nate and he will take care of you!

Friendly transaction. Great people. Dillon Cromes was our salesman and he was a pleasure to work with

Nate was very helpful with finding our new car! Highly recommend him!!

Jake was so great I will send anyone that needs a car to come see him

Nate helped us🥰 what a great experience

The best i have ever been treated at a dealership. I would recommend them to anyone looking for a car! Jeff and Jake did a great job!

Had a great experience with Dillion Cromes!

Very accommodating. Very helpful and professional as well as friendly!

Jake Favorite was pleasant from the very start. He helped us find a nice, used car & efficiently walked us through the process. (It had been a long time since we'd bought a used car.) THANK YOU!!

Nate coppock was an amazing help, Always has good deals and always helpful. Come see him.

The easiest and smoothest vehicle purchase!!!

Jake was very professional and personable. He made the experience very easy

I purchased a 2024 Ram new with only 76  miles on it, and shortly after, the engine experienced a lifter and camshaft failure at 900miles that resulted in damage to the engine block. The vehicle was taken to Erwin Chrysler, where a new 6.7L Cummins engine was installed. Within a month of driving the truck after the replacement, I began noticing the same ticking noise returning. I brought the vehicle back to the dealership, but I was told they could not replicate or hear any abnormal noise. I then retrieved the truck, despite my concerns. Now, just a few months later, the ... Read More

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Google - May 6, 2026

I purchased a 2024 Ram new with only 76  miles on it, and shortly after, the engine experienced a lifter and camshaft failure at 900miles that resulted in damage to the engine block. The vehicle was taken to Erwin Chrysler, where a new 6.7L Cummins engine was installed. Within a month of driving the truck after the replacement, I began noticing the same ticking noise returning. I brought the vehicle back to the dealership, but I was told they could not replicate or hear any abnormal noise. I then retrieved the truck, despite my concerns. Now, just a few months later, the issue has clearly worsened. The engine is producing a loud, consistent ticking noise—comparable to a typewriter—and the oil shows visible metallic contamination, resembling a “glitter” effect. This strongly indicates internal engine wear or failure yet again. This has been an extremely frustrating and disappointing experience, especially considering the truck was new when the original failure occurred. I expected a reliable repair, but instead, I am facing what appears to be a repeat of the same serious issue. Additionally, after I previously left a review about my experience, I received a phone call from the owner during which I was spoken to in an unprofessional and inappropriate manner. While I initially removed my review, I now feel it is important to share my experience honestly. Given the circumstances—including the early failure, repeat issues after engine replacement, and ongoing concerns—I believe a more appropriate resolution should have been considered, such as repurchasing or replacing the vehicle. At this point, I am seeking a permanent and reliable solution to this ongoing problem.

I had an appointment set two weeks in advance for repair service on a brand new Ram that can't seem to stay out of dealerships to start with, bad already, but the morning after the vehicle was dropped off they said they could not help me and were unwilling to provide assistance transporting the vehicle to another dealer that could after I expressed that the vehicle was scheduled to be dropped off on that specific day because I was out of town for the following week... The lack of communication prior to a preset appointment was wildly unprofessional and ... Read More

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Google - Mar 14, 2026

I had an appointment set two weeks in advance for repair service on a brand new Ram that can't seem to stay out of dealerships to start with, bad already, but the morning after the vehicle was dropped off they said they could not help me and were unwilling to provide assistance transporting the vehicle to another dealer that could after I expressed that the vehicle was scheduled to be dropped off on that specific day because I was out of town for the following week... The lack of communication prior to a preset appointment was wildly unprofessional and a massive inconvenience.

Took car in for check engine light on,but before I took it in to get checked,I took it to local mechanic for check engine light,scanner said purge valve,so took to deal ship,they scanned it and said check engine light was battery related? And then cleared the code,I called vice president of Erwin and never got back with me,so now here I am buying a new purge valve and installing it myself cause they couldn’t do their job with honesty,I will not be purchasing a vehicle from their or for service,this ... Read More

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Google - Mar 7, 2026

Took car in for check engine light on,but before I took it in to get checked,I took it to local mechanic for check engine light,scanner said purge valve,so took to deal ship,they scanned it and said check engine light was battery related? And then cleared the code,I called vice president of Erwin and never got back with me,so now here I am buying a new purge valve and installing it myself cause they couldn’t do their job with honesty,I will not be purchasing a vehicle from their or for service,this is a family car with kids in it,safety comes first in my book,thank you

The most egotistical and arrogant service writers I have ever encountered! They act like they are better than everyone else and that they are the only Chrysler dealer in the area! Like Chrysler Corps cars and trucks are perfect!!!! LMAO

I can’t speak to their sales, but the service side was disappointing. I had someone I care about take her Chrysler here after other shops failed to diagnose the problem. I'm too far away to be any help, so with strong ratings online, I thought this dealer would be trustworthy. Instead, they told her the timing-related codes didn’t matter since parts had already been replaced and advised her to “just drive it” and if the light started flashing bring it back. That is not acceptable from a dealership that should know their own cars. The Airbag light ... Read More

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Google - Nov 13, 2025

I can’t speak to their sales, but the service side was disappointing. I had someone I care about take her Chrysler here after other shops failed to diagnose the problem. I'm too far away to be any help, so with strong ratings online, I thought this dealer would be trustworthy. Instead, they told her the timing-related codes didn’t matter since parts had already been replaced and advised her to “just drive it” and if the light started flashing bring it back. That is not acceptable from a dealership that should know their own cars. The Airbag light had been on as well. She was first told it would be handled at no cost because of a recall, then told it had nothing to do with a recall once she brought it in. Mixed messages, no clear answers, and no real effort to resolve serious issues. I cannot recommend their service. If you own a Chrysler, take it elsewhere. Letting a customer drive with unresolved timing issues is unsafe and could have catastrophic effects on the engine and the way this was handled felt dismissive. For service here: beware, and good luck.

I’ve only left a few reviews in my life, but I couldn’t let this one go. You know those moments where the response is so off-base that you’re left speechless? That was my experience walking into Erwin today. I went to the service department to ask about installing a MOPAR lift kit, something every Jeep dealer should be familiar with and able to handle. But the advisor (I believe his name was Joey) had no idea what I was talking about. And instead of checking with someone else, he doubled down and said, “We don’t have ... Read More

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Google - Sep 11, 2025

I’ve only left a few reviews in my life, but I couldn’t let this one go. You know those moments where the response is so off-base that you’re left speechless? That was my experience walking into Erwin today. I went to the service department to ask about installing a MOPAR lift kit, something every Jeep dealer should be familiar with and able to handle. But the advisor (I believe his name was Joey) had no idea what I was talking about. And instead of checking with someone else, he doubled down and said, “We don’t have any mechanics who can install lift kits anyway.” So, either their facility doesn’t handle basic suspension work (which seems HIGHLY unlikely), or I ran into someone who was just too lazy to help. First impressions matter, and unfortunately, this one didn’t land well. If you're just going in for an oil change or basic service, the place might be fine. But if you need anything more involved, you might want to reconsider. If they’re not comfortable handling suspension work, it makes me hesitant to trust them with anything more complex.

Service department miss diagnosed cooling fan. Pulled in and out of the department doing the same thing for over $800. They Replaced fan on a family’s jeep grand Cherokee because it was continuously running full speed. New fan does the same thing. Zero diagnosis. Says fan is noisy so replaced fan. I’ll be calling to connect with service leadership Monday.

Very very rude dealer ship and they are disrespectful to their customers

don't recement the have pore service the don't take responsibility of the vehicle I buy the vehicle for 65,000. It’s a Dodge ram limited and they sold me the warranty seven year or 100,000 mile and they told me it’s cover everything between the bumper electric seat material everything engine transmission and everything now the vehicle have too many problem have a transmission problem The heater problem back back tail truck problem the automatic step windshield wiper and there is more and also the dashboard the leather in the dashboard is bubbling and when I called this dealership ... Read More

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Google - Dec 17, 2024

don't recement the have pore service the don't take responsibility of the vehicle I buy the vehicle for 65,000. It’s a Dodge ram limited and they sold me the warranty seven year or 100,000 mile and they told me it’s cover everything between the bumper electric seat material everything engine transmission and everything now the vehicle have too many problem have a transmission problem The heater problem back back tail truck problem the automatic step windshield wiper and there is more and also the dashboard the leather in the dashboard is bubbling and when I called this dealership they refused to cover and they said the warranty doesn’t cover all that, but they sold me the warranty and they told me it’s cover everything their finest Manager is a liar. Their manager is a liar. They’re a general manager is a liar and also I reached to the owner of the dealership which is a rude person I ever met in my life and I’m strictly not recommend that dealership that person is a rude he don’t listen he just say whatever he want to say and he ain’t the phone on my face but I like to take them to court. I’m working on and I’m gonna put all the things going on on the court I’m gonna post it on the reviews. He didn’t even bother himself to check the vehicle. Don’t use this dealership it is a house of the liars..

I purchase 2020 dodge ram 1500 limited and com with manufactory warranty and also i bot additional warranty 7 year 100-thousand-mile full coverage bumper to bumper now the refuse to cover my truck only have 36000-mile and already have too many issue Transmision dashboard blower fan wipers working with slow speed you cannot be able to drive on rain exhaust Leake and dash electronic dashboard later bubble and more ... steel under warranty but dealer refuse coverage today's date 12/17/2024 if i don't get respond from this dealer I'm going to take them to court ... and i will rich out to Stellantis ... Read More

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Google - Dec 17, 2024

I purchase 2020 dodge ram 1500 limited and com with manufactory warranty and also i bot additional warranty 7 year 100-thousand-mile full coverage bumper to bumper now the refuse to cover my truck only have 36000-mile and already have too many issue Transmision dashboard blower fan wipers working with slow speed you cannot be able to drive on rain exhaust Leake and dash electronic dashboard later bubble and more ... steel under warranty but dealer refuse coverage today's date 12/17/2024 if i don't get respond from this dealer I'm going to take them to court ... and i will rich out to Stellantis and i will Compian what I'm going true ..

My husband took my Jeep in for a oil change, he had a coupon they sent to us for $39.99, they told him that's what the price would be. When they were finished they charged him $86.59. He had taken it there 3 months ago for a recall, Joey said he would order the part and call when it came in. Today he asked Joey about the part 3 times before he finally told him,I must have forgot to order it, I will order it today. What kind of service dept. has this kind of customer service?

Sales department has been wonderful however the service department could be heavily improved. Regular maintenance on vehicles the department works as it should. If you are in need of any repairs stear clear of this dealer they have disappointed me 3 different times that were non-warranty repairs with uncalled for part delays (other dealerships had parts on hand) and forgetring to order necessary parts causing more delays.

Great place to do business, friendly people from the service dept to sales, they answered all my questions

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Erwin’s is always on top of things! Great staff and service! Thanks for a job well done!

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STEER (pun intended) CLEAR of the service department - go anywhere else. This is the first review I've ever written in my entire life and I wish I could give 0 stars. I am an extremely patient person, but this time it was too much. Lack of communication is the key issue. Took close to two weeks to get my car in. When I arrived, they didn't even acknowledge my presence until I said something and also had the wrong vehicle for my name. They then let the vehicle sit there for close to a week doing nothing with ... Read More

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Google - Aug 15, 2024

STEER (pun intended) CLEAR of the service department - go anywhere else. This is the first review I've ever written in my entire life and I wish I could give 0 stars. I am an extremely patient person, but this time it was too much. Lack of communication is the key issue. Took close to two weeks to get my car in. When I arrived, they didn't even acknowledge my presence until I said something and also had the wrong vehicle for my name. They then let the vehicle sit there for close to a week doing nothing with it and offered me zero updates, I had to call every single time and they stated they were backed up and that they were going to look at it and they would call me the next day (they didn't). I feel like since it was an estimated low cost repair (~500), yet tedious, they didn't care at all to work on it or had the lowest possible priority - that's their "backed up" lie. I highly suspect this is the case and they prioritize potential revenue because there are other people who leave positive reviews about timely service, probably because their repairs were the most expensive. Eventually, I just took my vehicle back because they made zero progress and when I went to pick it up some dude was smirking at me like it was a big joke. They showed no intention of working on it so I took it the same day, not having to wait 2 weeks, to the Piqua dealership. If you are backed up two weeks out, then don't tell a customer to bring their vehicle in, giving them the false hope you are working on it, tell them to wait an additional two weeks. Or hell, don't even schedule them at all and catch up on your current customers. And also, being "backed up" isn't an excuse. In my profession, I would be fired if I said I would do something and didn't deliver, it's called taking responsibility and honoring your commitments to your customers, which this dealership has shown to me they clearly don't care about. This place has lost my future business, and every person I know in this area that owns any of these vehicles lol Other review: "Thankfully, the owners allowed us a loaner and kept us on the road for personal and business even though our vehicle was down for a week and a half." I'm so glad they allowed me a loaner when my car was baking in the sun for a week not being worked on (sarcasm)

Great quick service. Easy appointment setup. Friendly staff. Nice big waiting area. No complaints from me

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The employees there have always been very friendly and helpful to me. They offer help with any questions or issues I have.

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Service and repairs was excellent the wait time was ridiculous 9 weeks to get a axel seal installed Hope you can hire more people soon

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The service dept. is the best takes good care of you and your automobile thanks

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I appreciate their honesty in reviewing what needed or didn’t need to be addressed.

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Stranded due to the fuel pump, Luke sent someone to my rescue. He sent a tow to Dayton to get my car and they dropped me off at home. A friend took me the next day to get a loaner while they waited on a part. They were great to work with, very caring, kind and helpful. Glad my father purchased my car from them. I have my car back, and so far, so good!! Thank you Luke, Matt and Erwin Dodge!!

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I always enjoy getting service done at this dealership. That are very accommodating to my needs when I need something done.

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Fantastic experience. Everyone we came in contact with was helpful. We will be back when we’re in the market for the next car!

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Worked with me to get the car I wanted to be within my price range. They really made sure I liked the car before purchase and were patient with me during the decision process. Michole and Jeff were great people to work with.

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I highly recommend Adam at Erwin Chrysler in Troy, OH. He gave us a fantastic deal on a new Jeep and he took care of all our questions and concerns. I cannot give enough credit to Adam. He was amazing to work with, very friendly and no pressure. A shout out to the finance manager, Luke, who made the paper signing fast and easy. We’ve been buying cars from Erwin for almost 20 years and we always have a great experience for service, buying, or trade in

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So I had always brought my vehicles here when they needed worked on or serviced but I recently had a bad experience with my Chrysler 200 that they had replaced my PTU on when I first got it, they had done the work under warranty. That was a few years back but in November I was taking off from a stop and my car made a bang then started rattling loud. I pulled over to see if I could figure out what was going on and noticed the PTU was busted and nothing was holding it in. So I called them ... Read More

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Google - Apr 26, 2024

So I had always brought my vehicles here when they needed worked on or serviced but I recently had a bad experience with my Chrysler 200 that they had replaced my PTU on when I first got it, they had done the work under warranty. That was a few years back but in November I was taking off from a stop and my car made a bang then started rattling loud. I pulled over to see if I could figure out what was going on and noticed the PTU was busted and nothing was holding it in. So I called them and then brought it in to look at and they told me the bolts stretched and came loose. I know that bolts will stretch but if they are torqued properly they will not come loose. They then told me that they would fix it again but it will cost over $3k. I'm sorry but I'm going to pay you money to fix something one of your certified mechanics didn't do right because it was a pain in the butt to replace. I know that because I fixed it myself and it wasn't fun to replace. This is not how you treat your customers I don't care if it has been a while bolts just don't come lose on their own. This caused me to have to purchase another vehicle because I didn't have the money to fix and wouldn't pay to fix even if I did have the money. So when you take your vehicle that you have invested a lot of money into to have it fixed here this is what could happen to you!! See the photos there were no bolts on the top of the PTU to secure it you can see it's dirty and if there was bolts you would see where the head of the bolts were. My car is now fixed and I know the bolts won't come out because I know it is secured properly.

Never had a good experience here with their service department. Had 4WD looked at, was supposed to be done same day and it took them like 4 days and never let me know. I had to call over and over and every time they said “it’ll be done today” and it never was. They are always extremely rude. They don’t honor any extended aftermarket warranties. And their diesel service bills are almost 3x as much as their competitors. Avoid!!!!!!

Always get my vehicles serviced at Erwin! Joey is the best to work with and goes above and beyond to help me!

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I’m a jeep guy, always have been, always will be and Erwin’s is where I will always go for my vehicles. Great staff, my salesman Doug was great. The process was quick and easy and I was out the door in my new 2020 Wrangler. He also hooked me up with a jeep hat and a koozie. Highly recommend this location.

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Came in for an oil change and fuel filter, which was quoted roughly $450 give or take. It turns out to be almost $700. It's ridiculous how bad the quote was off. I'm very disappointed, I would definitely go somewhere else and save your money!

Never again will I go to the service department here. After paying for my car to be fixed we left with the same issues we were having before. They told me to bring the car back. Once I did they informed me there was a different issue and wanted to charge me an additional 1500 after already paying for them to fix my car( which they failed to do) I refused for them to fix it AGAIN. when I picked my car up it now has more issues than it did when I took it in the first time. I only ... Read More

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Google - Dec 5, 2023

Never again will I go to the service department here. After paying for my car to be fixed we left with the same issues we were having before. They told me to bring the car back. Once I did they informed me there was a different issue and wanted to charge me an additional 1500 after already paying for them to fix my car( which they failed to do) I refused for them to fix it AGAIN. when I picked my car up it now has more issues than it did when I took it in the first time. I only took it there because I assumed it was a computer issue. Not only am I out the 1500 they charged to fix my car, but my car still isn’t fixed. And the sales rep had the nerve to try to talk me into trading it in…I will never take my vehicle here again. Nor would I recommend them even to my worst enemy

Anyone in the Dayton area looking for a car, DO NOT go to this dealership. They sold us a car that was NOT properly inspected before placed on the lot, admitted to us that the “intake” guy was only a “tire” guy. Promised to fix what was wrong with car. Here we are, 4 months later. After the cars first trip to the service department, we get .5 miles away, service light comes on with a funny noise from my AC. Wait until a couple weeks ago to get a new radio which was promised in July, I had to call to ... Read More

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Google - Oct 11, 2023

Anyone in the Dayton area looking for a car, DO NOT go to this dealership. They sold us a car that was NOT properly inspected before placed on the lot, admitted to us that the “intake” guy was only a “tire” guy. Promised to fix what was wrong with car. Here we are, 4 months later. After the cars first trip to the service department, we get .5 miles away, service light comes on with a funny noise from my AC. Wait until a couple weeks ago to get a new radio which was promised in July, I had to call to ask if it was finally in since *crickets* from them. Take my car BACK in, to which we’ve had to call numerous amounts of times for updates since we haven’t heard a peep only to be told the radio actually wasn’t in and they were still waiting. Fast forward to Friday, was told it needed to be programmed and we could get it Monday. Nothing. Not a word. Finally call today and was promised a call back. Shocking. Nothing. Call AGAIN only to be told the guy we’ve been working with went to lunch. Head up there because I’m done talking through the phone, to be greeted by no one, just stared at. The service manager did not acknowledge a word I said nor concern.

I very much enjoyed the buying process. My sales rep was great with no pressure. However, I took my 2022 Durango in for its first oil change and was extremely unhappy with the service I recieved. When the removed my old filter on my v6 they dripped alot of oil across the air breather tube and the front of the engine bay by the hood latch. Then did not properly adjust the air pressure in the tires when they rotated them. After paying th 125$ for the oil change I went straight home and popped the hood and saw the oil all ... Read More

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Google - Jun 14, 2023

I very much enjoyed the buying process. My sales rep was great with no pressure. However, I took my 2022 Durango in for its first oil change and was extremely unhappy with the service I recieved. When the removed my old filter on my v6 they dripped alot of oil across the air breather tube and the front of the engine bay by the hood latch. Then did not properly adjust the air pressure in the tires when they rotated them. After paying th 125$ for the oil change I went straight home and popped the hood and saw the oil all over the engine. I know it sounds petty, but this is just a lack of professionalism from the dealership that I paid 50k for a new suv from. I will never take it here for another service, very unprofessional.

Just saw a video of your service techs and how they customers vehicles in for service, you all are ridiculous!! Don’t service here!!!!

We went we buy Pick up truck so disappointed for Salesman’s they ignored you and they deserves zero stars, If you a people’s of color don’t go to them, especially one fellow with pony tail

Disappointed. No longer will I use this dealership. Price way out of line for services rendered . And the sales manager And staff Did not seem to be concerned about losing a Customer I will spend my money elsewhere

Absolutely the worst service dept Dodge has. Took my truck in for a service, and told them I needed it the following day. They assured me it could be picked up Thursday. The following Tuesday they call and say none of their employees are showing up to work, and no clue when they can get it in. David, stated there are numerous people who had been waiting longer than me. I'd seriously urge you to find a different dealer for service..

Prices are way too high

Took a car there for a diagnostic reading and was quoted $129-159 under dealership pricing. They ran their scanner on it, drove it around the block and issued a bill for $229.00. In the future, I will get all quotes printed out before they do anything.

Very poor communication between the parts and service department and staff is very rude when you try to help them locate the problem with your vehicle.

If prices on some of the vehicles was really high so I guess they're really proud of their vehicles,

I was looking for an HHR and they had one that I was going to purchase. They worked hard to get me the pricing I needed. They took care of some other Issues as well that were important to me. I worked with a salesman named Dave Cheek who was very helpful. Unfortunately, I have some issues I need to resolve before I can purchase a vehicle or anything else. It is a great Dealer with a Very good sales staff. I will, when possible, deal with them again without hesitation. Thanks Dave for all your help. Happy new Year ... Read More

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DealerRater - Dec 31, 2021

I was looking for an HHR and they had one that I was going to purchase. They worked hard to get me the pricing I needed. They took care of some other Issues as well that were important to me. I worked with a salesman named Dave Cheek who was very helpful. Unfortunately, I have some issues I need to resolve before I can purchase a vehicle or anything else. It is a great Dealer with a Very good sales staff. I will, when possible, deal with them again without hesitation. Thanks Dave for all your help. Happy new Year G. Miles Dayton, Ohio.

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I have a 2017 Ram 2500, took truck in for oil change/ tire rotation in April 2021. Mysteriously, after service, check engine light appears. (Problem was resolved) Today (September 25, 2021) Truck in for same service (With ZERO issues!!) They supposedly start my truck and dash lights up like a Christmas tree of warning lights. Coincidence?? This better be resolved quickly!! Oh yes!! There car show today was obviously there main concern as Joey had brought to my attention. Very sad!! Review will be updated soon. Hopefully with a positive outcome. Have dealt with Erwin many times and sad to see this is the reward ... Read More

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Google - Sep 25, 2021

I have a 2017 Ram 2500, took truck in for oil change/ tire rotation in April 2021. Mysteriously, after service, check engine light appears. (Problem was resolved) Today (September 25, 2021) Truck in for same service (With ZERO issues!!) They supposedly start my truck and dash lights up like a Christmas tree of warning lights. Coincidence?? This better be resolved quickly!! Oh yes!! There car show today was obviously there main concern as Joey had brought to my attention. Very sad!! Review will be updated soon. Hopefully with a positive outcome. Have dealt with Erwin many times and sad to see this is the reward of a returning customer. Think twice before coming in for service folks.

Numerous purchases, and I won't go anywhere else. It's a family place, and they have earned my lifetime business through being honest, respectful people, who approach business differently. They don't just want to sell you one car, then say good riddance. They want to earn your business for the future by giving you a quality product at a good (maybe not always lowest) price. If you treat them right, they will do the same. I'm not even a Mopar/RAM/Dodge fan, but when I have had any rare issues, they have literally bent over backwards ... Read More

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DealerRater - May 19, 2021

Numerous purchases, and I won't go anywhere else. It's a family place, and they have earned my lifetime business through being honest, respectful people, who approach business differently. They don't just want to sell you one car, then say good riddance. They want to earn your business for the future by giving you a quality product at a good (maybe not always lowest) price. If you treat them right, they will do the same. I'm not even a Mopar/RAM/Dodge fan, but when I have had any rare issues, they have literally bent over backwards for me. Like the time I put ethanol in my car when it had under 100 miles on it, and they came and got it, and took care of it, giving me a loaner in the meantime.....you just don't find people like this nowadays. Go There.

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I was happy to talk with David Ring. He was nice to talk to. I asked questions and David got the answers. Erwin Chrysler gave me the fair market trade in value when I traded my truck in at their dealership. The other people I worked with at Erwin Chrysler were kind and helpful, too.

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There service department is a nightmare had my jeep for over a month still is not fixed there staff was extremely rude my front tire was completely flat when i went to pick it up like really is it that hard to put some air in it never again would i recommend erwins

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