Customer Testimonials
Had a wonderful experience. Very excited about my new van they worked very hard to make it happen. Thank you to the Erwin team especially Nate Coppock!!!
I am a master certified heavy diesel technician and I have a 2011 Jeep patriot that was acting up and I thought it was the transmission. I took it to Erwin because they fixed the windows in my wifes Journey under a recall. Anyway, 1 hour labor for their technician to tell me it was a clogged catalytic converter. I was skeptical. I took it home and removed the secondary cat and used a video scope to see the inside of both catalytic converters the secondary was clogged with bits of the internal honeycomb of the primary cat. I replaced The cats ...
Great place to do business, friendly people from the service dept to sales, they answered all my questions
Erwin’s is always on top of things! Great staff and service! Thanks for a job well done!
Got an oil change on the spot. Great service.
All the work was done correctly and in a timely manner. The staff was friendly and professional.
We recently had a service job done on our rear brakes on our Chrysler Pacifica. We had to wait on a special order part for a break line hose that had collapsed. Thankfully, the owners allowed us a loaner and kept us on the road for personal and business even though our vehicle was down for a week and a half. Thanks Erwin for the awesome customer service!
Always a positive experience at Erwin Chrysler service department.
Service was great - fast & efficient. Had oil changed, tires rotated, and service checked a recall for me.
Great quick service. Easy appointment setup. Friendly staff. Nice big waiting area. No complaints from me
The employees there have always been very friendly and helpful to me. They offer help with any questions or issues I have.
Service and repairs was excellent the wait time was ridiculous 9 weeks to get a axel seal installed Hope you can hire more people soon
Even though we were not able to strike a deal (though not his fault), I wanted to give a shout out to David Ring. He was very patient, answered all of my questions, and was a pleasure to interact with. If you are thinking of purchasing a vehicle at Erwin, be sure to ask for David.
The service dept. is the best takes good care of you and your automobile thanks
I appreciate their honesty in reviewing what needed or didn’t need to be addressed.
Dave Ring is awesome, but the best guy there is our son Doug Eardly in service! We love it here, and we are happy to be part of the family!
Stranded due to the fuel pump, Luke sent someone to my rescue. He sent a tow to Dayton to get my car and they dropped me off at home. A friend took me the next day to get a loaner while they waited on a part. They were great to work with, very caring, kind and helpful. Glad my father purchased my car from them. I have my car back, and so far, so good!! Thank you Luke, Matt and Erwin Dodge!!
Had a awesome experience working with Blake Bayliff from Erwin Chrysler Dodge Jeep Ram. I will definitely be looking for Blake on my next purchase.
Get treated like family
Wonderful professional staff and service department!!!
Had a recall on my Jeep Cherokee and it was taken care quickly and very professionally • I highly recommend going to Erwin’s for any of your service work needs
My husband and I just bought a Honda van from Irwin! The service was amazing!! I recommend them to everyone!!
I always enjoy getting service done at this dealership. That are very accommodating to my needs when I need something done.
Fantastic experience. Everyone we came in contact with was helpful. We will be back when we’re in the market for the next car!
Hands down the best car buying experience I’ve had. All staff we encountered were friendly and helpful, and never pressured us during the process. Michole and Jeff were so great to work with. We will definitely be back the next time we’re in the market for a vehicle.
We appreciate working with Dave and Matt. Great customer service. We are very happy with our wagoneer and will continue to be Erwin customers
Obtained this beautiful 2023 Dodge Challenger R/T plus from Adam Fair at Erwin. The entire staff was wonderful, from Jeff Gasson in the Finance department to our great salesman, Adam Fair. We will never purchase a car from anywhere else but Erwin Dodge, Chrysler Jeep.
My wife was out on late afternoon errands and when she got back to the car after her second stop there was an alert saying the passenger right tire was very low. She came home right away and I put air into the tire and it held for an hour or so but quickly went back to the 28 reading. Being late in the day I put air in the tire and put it in the garage for overnight. I planned on going to Erwin Service at 7:30 to get it checked. At 7:00 I went to make sure there was air in ...
Worked with me to get the car I wanted to be within my price range. They really made sure I liked the car before purchase and were patient with me during the decision process. Michole and Jeff were great people to work with.
I took my mother's 2016 Town and Country van to Erwin Chrysler for front/rear brakes and detailing. When I picked up the van I was blown away by the outstanding work of their detailer. This is no exaggeration...it looked showroom new, inside and out, including the engine compartment. I could not be more pleased!
I highly recommend Adam at Erwin Chrysler in Troy, OH. He gave us a fantastic deal on a new Jeep and he took care of all our questions and concerns. I cannot give enough credit to Adam. He was amazing to work with, very friendly and no pressure. A shout out to the finance manager, Luke, who made the paper signing fast and easy. We’ve been buying cars from Erwin for almost 20 years and we always have a great experience for service, buying, or trade in
Always a great experience here. Awesome staff and quick service.
Joey got us an appointment quickly, service was quick and efficient as usual. Couldn't be happier.
They not only got us in early but fixed the issue faster than promised
Service is always great at Erwin's. Good experience each time.
They had great communication while working on my vehicle and fixed everything within a reasonable timeframe.
Erwin has taken good care of my 2020 Jeep Gladiator. Good service, honest, professional.
Always get my vehicles serviced at Erwin! Joey is the best to work with and goes above and beyond to help me!
Great service. Integrity.
Sean was helpful as always. Answered all of our questions and even came in on his day off to finalize the sale. Sean called us today to follow up in case we had questions. We have purchased several vehicles from Erwin and will do so again if the need arises.
Good experience.
Absolutely the best dealership I have dealt with (and I have purchased numerous vehicles). These guys do a great job from the point you walk in to well after you leave. Highly recommend Adam as he is well informed, not pushy and very responsive throughout the process. I just finished my 3rd purchase from them and I have zero complaints and many compliments about their sales or service.
Oil change and tire rotation was quick & easy!
Quick friendly service.
Always Great Service Great Sales Staff Great Sales Manager No Pressure Great Dealership Overall
Erwin’s is my dealership of choice. I’m a Jeep guy, always have been, always will be. My salesman Doug Eardley was awesome and helped me trade in my 2011 Jeep for a new 2020 Wrangler Unlimited Sport. The process was quick and easy and I was out the door in my new ride. They even topped me off with a full tank of diesel and gave me a Jeep hat and a Koozie. Keep up the great work guys and I’ll be seeing you in the future when I’m ready for another Jeep again
I’m a jeep guy, always have been, always will be and Erwin’s is where I will always go for my vehicles. Great staff, my salesman Doug was great. The process was quick and easy and I was out the door in my new 2020 Wrangler. He also hooked me up with a jeep hat and a koozie. Highly recommend this location.
I’ve been going to Erwin for several years and they have always been great to deal with.
Efficient . Great online and text service .Extremely timely. Clean. Staff is professional but not very interactive . Be assertive with your service advisor if you need something beyond your scheduled service.
This was one of the best services we've received. We were a walk in, and out of state and they were able to take our oil change. It was done on a great timely manor, in and out in 30 minutes! and they even did one of our recalls. Thank you!!
Friendly salesmen, answered all questions and bought a used vehicle.
Routine oil change scheduled with a nice place to sit while you wait.
There is nowhere else I will take my car! Knowledgeable staff and convenient hours.
Very helpful and honest
Jimmy was easy to work with and very knowledgeable.
I've never been there 😕 But I like Chrysler's
Great place for service.
I went to this location to get an oil change and a tire rotation, it was easy to schedule an appointment and the staff was super friendly and helpful, it took about an hour but what I really liked was they did not try to sell me anything additional, they did exactly what I needed, the cost was about $112, as my vehicle uses synthetic oil, I didn't find that to be too unreasonable, I will be returning to this location for my next oil change.
Hands down the nicest owner, staff, dealership we’ve ever encountered. We truly would recommend them to anyone.
Friendly and professional staff
Traded in my truck, got a great deal on a Jeep, Jimmy was awesome. This will be my family's fifth purchase from Erwins...
By far my favorite dealership. Very professional and highly loyal to their customers. Jeff and all his salesman are the tops. Never a hassle when I deal with them.
Bought my Wrangler here and love it. The service department is top notch when it comes to taking care of issues. Keep it up guys!! ✌🏼
Sandy was super helpful and delight to work with!!
As always they are amazing. Blake is the BEST. ALWAYS ALWAYS goes above and beyond. We will only buy our cars/ trucks from him.
Great place to buy a car. Great selection and non aggressive salesmen that aren't pushy. Blake "the man" Bayliff aka Bayliff is the man you want to see. His genuine care for us and the buying experience was great. We highly recommend this dealership. Thanks for helping the wife get the car of her dreams!
Inventory is down I guess that's to be expected. SHOCKED at the prices of a new vehicle. I like the treatment I received from them. I'll have to wait until I hit the lottery.
I won't go into details of why I needed to make a vehicle change but I will say this: Owner Matt Erwin and my salesman Adam Fair did a great job helping our family out when they really had no obligation to do so. It would not have happened without both of you working on it (Adam came in on his day off to finalize the deal)! The Paulin's appreciate and thank you!
My wife and I have purchased two vehicles from Erwin within the past year. We have purchased cars from other dealerships in the past and the experience we had at Erwin was the most pleasant. Our sales representative, Adam Fair, was very professional, honest and provided us good advice on our purchases. Another sales representative, Jeff Blackburn, was very courteous and informative. They have a nice selection of new and used cars. We are very happy with our purchases. Finance Officer, Jeff Gasson, was also friendly and informative. Jeff went above and beyond to obtain the best loan for our ...
We recently purchased our ninth vehicle from Erwin. We drove from Georgia to Ohio to complete the purchase. Ron, Matt, and staff are always friendly, courteous, and always there to help. Our salesman Dave, was very good in keeping us informed by email or phone as we made our way north. Overall a very pleasant experience. We will buy our next car here also. Great job guys!!